Refund & Cancellation Policy
Subscriptions
- Cancel anytime. You can cancel an auto-renewing subscription at any time. Cancellation stops future renewals; it takes effect at the end of your current billing period, and you keep access until then.
- How to cancel a web subscription. Use the management link in your purchase confirmation email, or email us at chase@hunterthomasllc.com and we will cancel it for you.
- How to cancel a mobile subscription. Manage it in your Apple ID (Settings › your name › Subscriptions) or Google Play (Play Store › Payments & subscriptions) account settings.
- Renewal charges. Because subscriptions renew automatically, please cancel before the renewal date to avoid the next charge. We do not generally provide partial refunds for an unused portion of a billing period, except where required by law.
One-Time Purchases
One-time purchases of digital content (such as game modes or cosmetic items) are delivered to your account immediately and are generally non-refundable once delivered, except as required by applicable law or as described below. We will gladly refund:
- Duplicate or accidental charges.
- Purchases that failed to deliver or that you were unable to access due to a technical problem on our side that we cannot resolve.
How to Request a Refund
Email chase@hunterthomasllc.com with the email address used for the purchase, the approximate date, the product, and the reason for your request. We review every request individually and respond within 5 business days. Approved refunds are issued to your original payment method; the time for the refund to appear depends on your bank or card issuer.
Purchases Made Through the App Stores
If you purchased through the Apple App Store or Google Play, those refunds are handled by Apple or Google under their policies. You can request them at reportaproblem.apple.com (Apple) or Google Play. We are happy to help where we can.
Your Statutory Rights
Nothing in this policy limits any non-waivable rights you may have under the consumer-protection laws of your country or state. Where the law grants a right of withdrawal for digital content, that right may end once you begin accessing the content with your consent.
Contact
Questions about a purchase or this policy? Contact us at chase@hunterthomasllc.com.
Hunter Thomas LLC
1423 Barberry Drive
Terrebonne, OR 97760
United States